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What are the available shipping methods?
Eclipse Cycling charge low shipping fees or FREE shipping for all orders! For larger or urgent orders, we will use the EMS Express for faster delivery of products. However , if the order cost is below $100 we will charge you a $12 shipping fee.
Countries that we can currently ship EMS packages to:
Hong Kong, Macau, Japan, P..R Korea, R.Korea, Mongolia, Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand, Papua New Guinea, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K., Canada, U.S.A, Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey, Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru, Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda, Bela Rus, Cayman Islands, Croatia, Czech Republic, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine.
If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.
How do I know when my order will arrive?
It will take 1-3 weeks to finish the clothes, We use the EMS to ship the package , It usually takes 7-15 working days. So our customer usually receive their items in 20-35 days after they placed the order.
You can check the tracing number on:
EMS: EMS Tracking Page
My order is shipped, why isn't there any tracking information available for the registered Airmail/EMS package?
Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves Eclipse Cycling and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Can you ship to "MY COUNTRY"?
Yeah, no problem, we can ship to your country.
Eclipse Cycling can ship single item samples or large orders to *WORLDWIDE*.
Please note, before ordering we suggest you to find out about the import tax situation in your own country.
Do you ship to APO address or PO box?
EMS can't ship to an APO address or PO box while the HK airmail do. If you choose the EMS shipping method while the address you provide is an APO address or PO box, we will ask you to provide with us a residential/commercial address to make the shipment.
How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Eclipse Cycling, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us through our Customer Service Express immediately.
My order is shipped. Why am I unable to track my order on the China airmail Post page?
Please ensure that the tracking number you got is in the format of RXXXXXXXXXXCC, . Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at China airmail Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasions, China airmail Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us for order tracking.
You will hear a response within 24-48 working hours (Mon-Fri). Remember to follow instructions on the page and attach a picture of the partial note/bookmark as instructed.
If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether there are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).
What should I do if an item is missing from my order?
If there was a partial note/bookmark in your package and no more shipments were made 1 week after you have received your package, please through our Help Desk.